The agent who places you on hold will not hear anything during your wait. The only exception to this is if they just silenced their mike, giving the impression that you're on wait. However, they would most likely be writing down details about your call, so don't give them a chance to do this!
If they were to take notes while you're on hold, it would probably be something like "customer service rep - checking files before taking new orders". They would then need to pick up the phone or tap their pen to signal that they are back on the line. This would allow them to return to a complete conversation without you having to start over from the beginning.
In general, people can hear you while you're on hold but they won't respond to you directly. Instead, they will check in with other agents or supervisors. This means that you should keep your conversation short and sweet so that you don't have to stay on hold for too long.
Some companies will place you on hold until someone becomes available to take your call. In these cases, you will have to wait until someone ends their current conversation and picks up where they left off. These individuals are called "hold time managers" or "hold handlers".
Hold times vary between companies and regions.
Some recording software setups will record you even if you are on hold or in an IVR queue.
When a contact center puts you on hold, be cautious what you say since they may still be listening. Yes, the operator on the other end of the phone may be hearing your abuse because conversations are frequently recorded even while you're waiting. If you say something inappropriate, it could go onto future holds or even be used as evidence against you in a court of law.
Here are some suggestions for how to have a safe conversation on hold:
Don't give out any information about yourself or your family members without knowing who you're talking to. This includes your full name, address, and any other identifying details. Even if you think it's a good idea at the time, you might regret it later when you find out that this information can be used against you in a court of law.
Only call 911 for real emergencies. If you feel like you might want to talk to a police officer but there is no need for an ambulance, then dialing 911 will connect you with the local police department.
Be careful what you say on the phone. Even if you think no one is watching you, they might report your comments back to your employer or school. Saying something abusive toward someone on hold could cause them to be fired from their job or kicked out of school.
When you are sent to the "hearing room," the judge and other parties will appear on your screen. The judge will ensure that you can hear and be heard, as well as explain the procedures for the remote hearing. If you are unable to hear the court or other parties when they speak, please notify the court immediately.
The judge may ask for your input on certain issues during the hearing. For example, the judge might ask you what type of order you want issued by the court. You should always answer the judge's questions directly, even if you think your attorney is able to address these issues.
An audio visual connection must be made between the court and the party being heard remotely. Therefore, it is important that you select a location where there is good phone service so that you can be heard clearly by the judge.
If you are ordered to appear in court next door, you will need to communicate this with your attorney. He or she will tell you what you need to do in order to avoid missing your hearing.
In conclusion, yes, you can hear the judge from anywhere in America if you are sent an e-mail confirming the hearing.
E-mails are considered formal documents for legal purposes, so they require proof of delivery. This can be done through e-mail headers or through third-party services such as MailTrap.