To make the fraud look authentic, the group purchases British phone numbers, including replicating the HMRC phone number. Fraudsters operating from abroad solicit payments into British bank accounts, including NatWest, in order to seem legitimate.
Indian companies are able to provide low-cost international calling services because of government regulations that prohibit companies from directly soliciting clients in other countries. Therefore, Indian call centers act as an intermediary by taking incoming calls and directing them to different locations around the world. These call centers often employ local people who can speak various languages, which makes them attractive to multinational companies looking to expand into foreign markets.
In recent years, the scale of tax evasion has increased as a result of globalization and technology. In response, HMRC has expanded its reach beyond Britain's borders by hiring more staff members to work from overseas. Although this allows the agency to collect taxes from remote locations, it also means they are reliant on third-party call centers to carry out most interactions with their customers. This raises concerns for many people who have been contacted by Indian call centers seeking to collect debts or sell further scams.
Tax evasion is a global issue that requires a global response. By using call centers located outside of Britain, HMRC is able to extend its reach but also ensures that they keep their costs down.
Telephone numbers are readily forgeried. You should never rely on a number shown on your phone, even if it appears to be an official HMRC number. If you receive a questionable cold call, hang up right away. Call HMRC immediately to see if it was a real call; official call center numbers may be found on GOV.UK. The fraudster who called you will then use your information to commit other crimes. For example, he may try to apply for credit cards in your name.
The best way to avoid being scammed by telephone scams is not to give out any personal information over the phone, and only deal with companies that you know and trust. Do not pay any money into accounts that you are not sure about - this could be another scam. If you are worried about something you have heard, check with the company directly - they should be able to tell you whether or not you are at risk.
Finally, report scams to us via email, Twitter, Facebook, or online reporting tool.
HMRC may utilize phone calls or automated messages on occasion, but it is more likely to use a reference number that you are familiar with. If you receive a strange call, hang up right away. Remember to double-check the number before proceeding; official call center numbers may be found on GOV.UK.
HMRC may utilize phone calls or automated messages on occasion, but it is more likely to use a reference number that you are familiar with. You can then call HMRC directly to confirm that the call is real. All cases should be reported to Action Fraud, which can be reached at 0300 123 2040. (charged at the normal network rate).
Calls and SMS will be received via the confirmed NHS number: 0300 013 5000 in both circumstances. However, there is a chance that this number has been faked, so keep an eye out for other symptoms of a fraud. Those from numbers other than these, or calls that do not have a caller ID, are not legitimate.
Do not answer any questions, requests, or instructions following the announcement. These could be clues that your call has been detected.
Just like any other call, you should always check with the company who you pay to handle your bills to make sure it is really them calling. If you receive an NHS call from a number that you don't recognize, don't take the risk and answer it. An imposter could be trying to steal your information or scam you out of money. Even if you think it might be important, don't engage with the caller. Instead, report the call to your telecom provider immediately so that they can start a fraud investigation.
When your phone number is registered with the National Health Service (NHS), it means that you have a medical card, which is required by law to provide free healthcare services to citizens in England.
According to the article, the phone number supplied is a premium rate line, and HMRC has verified that it is a hoax. We confirmed this with HMRC, and it is not a scam—it is an actual HMRC letter, the contents of which should not be disregarded.
BT operates a call center in India. Some time ago, I received a call (from an Asian voice) saying that they could "upgrade" the performance of my system for PS200, which, of course, required me to give them access of my computer. This was the same day that BT repaired my outdoor phone line. I told them that I had already called someone about this and did not want to be contacted again.
They said that one of their technicians would call back within the hour. The caller's tone changed when I said that I didn't want to be contacted again - he became very angry and abusive. I reported him to his manager who apologized for the man's behavior. She said that this happened quite often but only one person was allowed to contact me each time so as not to waste resources.
I think that this call center employs non-English speakers because many of the questions that were asked weren't relevant to European users. For example, when I told the caller that I didn't want to be contacted again, he said that he needed to speak to someone else about my case which wasn't correct since it was just a maintenance call. However, before hanging up, he asked me if I used Windows XP at home which made me wonder if there was some sort of problem with that. I don't recall telling anyone that I used Windows XP at home...
In conclusion, yes, BT uses Indian call centers and they employ non-English speaking people.